Modern Supervision (SUDP)

Pre-requistes:

Knowledge Level:

Major Topics:

• The Supervisor’s Role and Making Decisions
• Objectives, Supervisory Planning and Control
• Organizing, Delegating, and Communicating
• Motivation and Employee Development
• Building Team Effort, Counseling and Appraising
• Handling Absenteeism, Tardiness and Conflict
• Discrimination and Supervising Problem Employees
• Labor Contracts and Discipline Issues
• Reducing Costs and Supervising Safety
• Ethics and Organizational Politics
• Managing Supervisory Time and Self-Development Programs

Learning Objectives:

• Identify the titles, roles and skill sets of supervisors.
  
• Recognize different decision making processes and beneficial aspects of each.
  
• Recognize examples of how to improve work objectives and the concept of management by objectives (MBO).
  
• Recognize the planning process and the supervisor’s role in planning.
  
• Identify the rationale behind organizational structure, and recognize how roles and individuals interact within the structure.
  
• Recognize ways to improve communication within the organization.
  
• Recognize different motivation theories and strategies.
  
• Identify examples of training experiences.
  
• Recognize the steps necessary to improve team productivity.
  
• Identify ways to help counsel employees and recognize the value and attributes of performance appraisals.
  
• Identify the root cause of absenteeism and tardiness problems.
  
• Recognize the effects of conflicts within an organization.
  
• Identify the regulations and the enforcement policies governing diverse groups.
  
• Recognize different methods for confronting problem employees.
  
• Identify the elements within a labor contract and recognize how to minimize labor grievances.
  
• Recognize the reasons for disciplinary action and the disciplinary steps a supervisor can take.
  
• Identify typical cost categories and cost reduction strategies.
  
• Identify unsafe conditions in the physical environment and ways to help prevent accidents.
  
• Identify different ethical standards and elements of organization politics.
  
• Identify ways to establish good work habits and improve time usage.
  
• Identify self-development programs for career advancement.
  

Designed For: