Conflict Management

Price: $39.00

CPE Credits: 4.0

Category:

Course Number: PDCONFSB

conflict management

Description:
The Conflict Management course discusses the causes of conflict, the choices available for how to deal with it, how to assess a conflict, and how to work through a conversation to resolve the issue. The course also addresses specific conflict situations and how they can be resolved, as well as the use of dispute resolution systems.
Table of Contents

Delivery Method: Online QAS Self Study.

Level: Overview.

Prerequisites: None

Advanced Preparation: None

Author: Steven Bragg, CPA

Publication: October 2017

Format: PDF
Pages: 82

Passing Grade: 70%

Exam Policies: Exam may be retaken. Course must be completed within one year of purchase.

CPE Sponsor Info : NASBA/QAS #109234. Click here to view specific state approvals.

By the end of the course participants should be able to:

  • Recognize the effects of a conflict spiral.
  • Note when it is possible to ignore a conflict, as well as the negative effects of doing so.
  • Recognize when conflict-related turnover is most likely to occur.
  • Note the situations in which a conflict may not be triggered by individuals.
  • Describe the styles people use when they engage in conflict.
  • Cite the conflict styles of different types of companies.
  • Recognize the arguments on both sides of delaying a conflict discussion.
  • Describe the means by which a tense situation can be deflated.
  • Recognize the objectives behind asking questions.
  • Note the benefits and problems associated with various conversational gambits.
  • Describe the means available for dealing with angry employees.
  • Cite the indicators of and ways to prevent bullying.
  • Recognize the circumstances in which e-mail conflicts can be either dealt with or ignored.
  • Describe the possible outcomes of a business partner conflict.
  • Recognize the different sources of conflict on a project.
  • Note the process flow for resolving a conflict related to a project.
  • Describe the screening criteria for managers.
  • Note how the negative effects of the rumor mill can be mitigated.

 

Description:
The Conflict Management course discusses the causes of conflict, the choices available for how to deal with it, how to assess a conflict, and how to work through a conversation to resolve the issue. The course also addresses specific conflict situations and how they can be resolved, as well as the use of dispute resolution systems.
Table of Contents

Delivery Method: Online QAS Self Study.

Level: Overview.

Prerequisites: None

Advanced Preparation: None

Author: Steven Bragg, CPA

Publication: October 2017

Format: PDF
Pages: 82

Passing Grade: 70%

Exam Policies: Exam may be retaken. Course must be completed within one year of purchase.

CPE Sponsor Info : NASBA/QAS #109234. Click here to view specific state approvals.

By the end of the course participants should be able to:

  • Recognize the effects of a conflict spiral.
  • Note when it is possible to ignore a conflict, as well as the negative effects of doing so.
  • Recognize when conflict-related turnover is most likely to occur.
  • Note the situations in which a conflict may not be triggered by individuals.
  • Describe the styles people use when they engage in conflict.
  • Cite the conflict styles of different types of companies.
  • Recognize the arguments on both sides of delaying a conflict discussion.
  • Describe the means by which a tense situation can be deflated.
  • Recognize the objectives behind asking questions.
  • Note the benefits and problems associated with various conversational gambits.
  • Describe the means available for dealing with angry employees.
  • Cite the indicators of and ways to prevent bullying.
  • Recognize the circumstances in which e-mail conflicts can be either dealt with or ignored.
  • Describe the possible outcomes of a business partner conflict.
  • Recognize the different sources of conflict on a project.
  • Note the process flow for resolving a conflict related to a project.
  • Describe the screening criteria for managers.
  • Note how the negative effects of the rumor mill can be mitigated.

 

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