Table of Contents

Course Learning Objective. 5

Chapter 1 The Supervisor’s Role and Making Decisions. 1

Learning Objective. 1

Supervisors. 1

Making Decisions. 7

Chapter 1 Review Questions. 16

Chapter 2 Objectives, Supervisory Planning and Control 17

Learning Objective. 17

Objectives. 17

Personal objectives. 19

Management by objectives (MBO). 20

Planning. 23

Chapter 2 Review Questions. 30

Chapter 3 Organizing, Delegating, and Communicating. 32

Learning Objective. 32

The Organization Structure. 32

Communication and Understanding. 38

Chapter 3 Review Questions. 46

Chapter 4 Motivation and Employee Development 47

Learning Objective. 47

What is Motivation?. 47

The Supervisor and Employee Development 54

Chapter 4 Review Questions. 62

Click here to see Answers to Review Questions at end of EBook. 63

Chapter 5 Building Team Effort, Counseling and Appraising. 64

Learning Objective. 64

The Influence of the Work Group. 64

The Importance of Counseling. 70

Performance appraisal 73

Chapter 5 Review Questions. 78

Chapter 6 Handling Absenteeism, Tardiness and Conflict 79

Learning Objective. 79

Absenteeism.. 79

Tardiness. 82

The Effects of Conflicts. 84

Chapter 6 Review Questions. 88

Chapter 7 Discrimination and Supervising Problem Employees. 89

Learning Objective. 89

Diverse Work Groups. 89

Working with a Problem Employee. 95

Chapter 7 Review Questions. 102

Chapter 8 Labor Contracts and Discipline Issues. 103

Learning Objective. 103

The Labor Contract 103

A Positive Approach to Discipline. 109

Chapter 8 Review Questions. 116

Chapter 9 Reducing Costs and Supervising Safety. 117

Learning Objective. 117

Cost Reductions. 117

Safety and the Supervisor. 126

Accidents. 126

Chapter 9 Review Questions. 134

Chapter 10 Ethics and Organizational Politics. 135

Learning Objective. 135

Ethics. 135

Organizational Politics. 137

Chapter 10 Review Questions. 141

Chapter 11 Managing Supervisory Time and Self-Development Programs. 142

Learning Objective. 142

Managing Time. 142

Self-Development 147

Chapter 11 Review Questions. 152

Review Question Answers. 153

Glossary. 190

Index. 193

CPE Exam Answer Sheet 194

Final Examination. 196

CPASelfstudy.com Course Evaluation. 206