Table of Contents

Chapter 1 - Recruiting. 1

Recruiting Alternatives. 1

Job Specifications. 2

Recruitment Timing. 3

Recruitment Principles. 3

Recruiting Specific Individuals. 5

Recruitment Marketing. 6

Broadcasting. 7

Refining the Broadcasting Concept 7

Broadcasting for Bulk Hiring. 8

Blind Ads. 9

Newspaper/Magazine Ads. 9

The Search Firm.. 9

Internal Hiring. 11

External Hiring. 12

The Part-Time Staffing Option. 13

The Internship Option. 13

College Recruiting. 14

The Return-to-Work Option. 15

The Prior Employee Option. 16

Poaching. 16

The Ex-Offender Option. 17

Communications with Applicants. 17

The Recruitment Database. 18

Recruitment Management 18

The Recruitment Feedback Loop. 19

Chapter 2  - Hiring. 21

General Hiring Principles. 21

The Hiring Priority. 21

Respect for Candidates. 21

The Job Application. 22

Resume Analysis. 22

Telephone Screening. 24

Education Screening. 25

Interview Preparation. 26

Conducting the Interview.. 27

Initial Interview Impressions. 27

Interview Questions. 27

Interview Questions for College Recruits. 31

Discriminatory Questions. 31

Interviewer Comments. 31

Closing the Interview.. 32

Note Taking. 33

Multiple Interviews. 33

Interview Documentation. 33

The High-Pressure Interview.. 33

Interviewing the Highly Talented. 34

Executive Interviews. 34

Interviewing Red Flags. 34

Applicant Testing. 35

Criteria Analysis. 36

Reference Checks. 36

Background Checks. 38

Additional Searches. 39

Applicant Evaluation. 39

Compensation Issues. 42

The Job Offer. 42

Discuss with the Candidate. 42

Compensation. 43

Speed. 43

Verbal Offer. 43

Offer Deadline. 43

Negotiations. 44

Offer Letter. 44

The Counteroffer. 45

The Employment Contract 45

The Rejection Letter. 46

The Feedback Loop. 46

Answers to Course Questions. 49

Glossary. 55

Index. 57

 

Final Examination.......................................................................................................................................................59