Table of Contents

Chapter 1 - Overview of Training. 1

Reasons for Training. 1

Reasons Why Training Fails. 2

Training Strategy. 2

The Role of the Training Department 3

Motivations for Training. 3

Training Measurements. 3

Review Questions. 6

Chapter 2 - Instructional Systems Design. 7

The Training Cycle. 7

Analysis and Design. 8

Development 8

Implementation. 8

Evaluation. 9

Additional Thoughts. 9

The Training Delivery Method. 9

The Positive Impact of a Program’s Description. 11

The Need for Pre-Work. 11

Learning Activities. 11

Changes to the Training. 12

Learning Objectives. 12

The Spacing Effect 13

The Negative Effects of Too Much Information. 13

The Need for Visuals. 14

The Need for Stories. 14

The Need for Participant Practice. 14

The Need for Novelty. 15

When to Provide Performance Support 15

Methods of Evaluation. 16

The Negative Impact of Inadequate Training. 17

The Positive Impact of Management Support 17

Transferring Training to the Workplace. 18

Other Training Ideas. 19

Review Questions. 23

Chapter 3 - Training Preparation and Interaction. 24

The Physical Environment 24

The Learning Environment 25

The Training Materials. 26

The Training Delivery. 26

The Role of Feedback. 27

Dealing with Difficult People. 27

Review Questions. 29

Answers to Chapter Questions. 30

Glossary. 34

Index. 35

 

Final Examination…………………………………………………………………………………………………...37