Table of
Contents
Chapter 1- Conflict Management
The Nature of Conflict Management
Disagreement
over a Personal Issue
Disagreement
over the Goal to be Set
Disagreement
over How to Achieve a Goal
Chapter 2 - Conflict Management
Alternatives
Option 1 - Ignore the Situation
Option 2 - Deal with the Matter
Indirectly
Option 3 - Deal with the Matter
Directly
Option 4 - Terminate the
Relationship
Chapter 3 - Conflict Assessment
Assess Whether a Structural
Problem is Present
Tendencies
When Dealing with Conflict
Identify the Nature of the
Conflict
Itemize Points of Disagreement
Discussions with Third Parties
Timing of Conflict Intervention
Conversation Considerations –
Overview
5. Acknowledge the Other Party
When
You Have Sufficient Information
16. Consider Further Discontent
When there will be no Agreement
Dealing with Aggressive
Personalities
Dealing with Passive Employees
Dealing with Personal Animosities
Chapter 5 - Conflict Situations
Strained Relations with Business
Partners
When
the Employees are Co-Workers
When
the Employees are Subordinates
Knowledge of Project Objectives
Passive Resource Conflict
Resolution
The Process Flow for Project
Conflicts
Chapter 7 - Conflict Prevention
and Positive Outcomes
Consistent Application of
Conflict Management
The Positive Aspects of Conflict
Final Examination …………………………………………………………………………………………………..70