Table of Contents

Chapter 1  The Good and Bad Sides of Performance Appraisals. 1

The Performance Appraisal 1

Benefits of the Performance Appraisal 1

Issues with Performance Appraisals. 2

Appraisal Biases. 4

The Ideal Performance Appraisal Environment 4

Performance Appraisal Improvements. 5

Journal Maintenance. 5

Timely Feedback. 5

Bias Minimization. 6

Peer Evaluation. 6

Anonymous Comment Line. 6

Forced Ranking Elimination. 6

Separate Identification of Poor Performers. 6

Vary Appraisals by Business Type. 7

Problems with Having No Performance Appraisals. 7

Review Questions. 8

Chapter 2 - The Performance Appraisal Process. 9

Manager Preparatory Work. 9

Employee Preparatory Work. 12

Employee Self-Evaluation. 13

Scheduling the Meeting. 13

The Meeting Environment 14

The Opening Discussion. 14

The Performance Discussion. 14

Conveying the Message. 14

The Core Discussion. 14

Employee Reactions. 16

Future Planning. 16

Raises. 17

Difficult Performance Discussions. 17

Dealing with Specific Requests. 18

Follow up Meetings. 19

Listening Skills. 19

Bad Manager Behavior. 20

Bad Employee Reactions. 20

Note Taking. 21

The Performance Appraisal Review Form.. 21

Phrasing Suggestions. 23

The Development Plan. 24

Review Questions. 28

Chapter 3 - Performance Review Models. 29

BARS Model 29

MBO Model 29

360-Degree Appraisals. 30

Universal Performance Interviewing Model 31

Review Questions. 32

Answers to Chapter Questions. 33

Glossary. 37

Index. 38

 

Final Examination..40