Table of Contents

Chapter 1 - Introduction to Teams. 1

What is a Team?. 1

What is a Work Group?. 1

When to Use a Team.. 2

When Not to Use a Team.. 2

Types of Teams. 3

Recommendation Teams. 3

Ongoing Activity Teams. 4

Design Teams. 4

Management Teams. 4

Customer Account Teams. 5

Types of Team Players. 5

The Optimum Number of Teams. 6

Scaling Issues. 7

Chapter 2 - Team Development 9

The Purpose of a Team.. 9

Issues Impacting Ineffective Teams. 9

Identification of Team Members. 10

Team Sizing. 11

The Statement of Work. 11

Team Structure. 12

Team Direction. 12

Work Assignments. 12

The Work Load. 13

Team Transitions. 13

Communication Systems. 13

Collaboration Issues. 14

Team Emotional Intelligence. 15

Team Engagement 17

Team Training. 17

Multi-Team Members. 18

Backup Planning. 18

Conflict Resolution. 19

Dealing with Counterproductive Behavior. 20

Internal Conflict Resolution. 20

Socialization Levels. 21

Innovation Issues. 21

Basic Compensation. 21

Incentive Compensation. 22

Team Rewards. 23

The High-Performance Team.. 23

Team Duration. 24

Team Termination. 24

Keys to Team Success. 25

Characteristics of an Effective Team.. 25

Chapter 3 - Team Management 28

Management Style. 28

Management Behavior. 29

Listening Skills. 30

Coaching Skills. 30

Leadership Sharing. 31

The Management Group – Team Interface. 32

Management’s Treatment of Teams. 32

Periodic Status Meetings. 33

Milestone Analyses. 33

Team Measurements. 34

Team Urgency. 34

Team Budgeting. 34

External Reports. 35

Self-Directed Teams. 35

Chapter 4 - Team Decision Making. 40

The Decision Making Process. 40

Consensus Building. 41

Incorrect Consensus Outcomes. 42

Causes of Faulty Decisions. 42

Group Pressure. 42

Conformity. 43

Decision Cascades. 43

Polarization. 43

Confidence. 43

Improvements to the Decision Making Process. 43

Deviant Thinking. 44

Chapter 5 - Dispersed Teams. 46

Managing the Dispersed Team.. 46

Emotional Connection. 46

Forms of Communication. 48

Team Size. 49

Rules. 49

Web Page. 50

Summary. 50

The Team Leader. 50

Multicultural Issues. 50

Time Zone Issues. 51

Answers to Course Questions. 53

Glossary. 60

Index. 61

 

Final Examination.......................................................................................................................................................63