Table of Contents
Chapter 1 - Credit and Collection
Operations
Overview of Credit and Collection
Management
Credit Manager Job Description
Collections Manager Job
Description
The Credit Examination Procedure
(Manual System)
The Credit Examination Procedure
(Integrated System)
Alternative Credit Control Systems
Control System for Manual Credit
Management
Control System for Computerized
Credit Management
Additional Credit Controls –
Fraud Related
Additional Credit Controls –
Periodic Actions
Additional Accounting Policies
Chapter 4 - Collection Procedures
Forms: The Credit Memo Approval
Form
The Credit Memo Request Procedure
The Allowance for Doubtful Accounts
Calculation Procedure
Chapter 5 - Collection Controls
In-Process Collection Controls
Alternative Collection Control
Systems
Additional Collection Controls
Additional Accounting Policies
Credit Policy: Responsibilities
Credit Policy: Required
Documentation
Credit Policy: Review Frequency
Credit Policy: Credit Calculation
Credit Policy: Collection
Methodology
Distribution of Credit Policy
Revisions
Chapter 7 - The Credit
Application
Adjustments to the Credit
Application
The On-Line Credit Application
Updating the Credit Application
Chapter 8 - Customer Credit
Ratings
Internal Credit Rating Systems
Chapter 9 - Ongoing Credit
Monitoring
Indicators of Future Payment
Delinquency
Ongoing Credit Monitoring Actions
Effects of Industry Credit Practices
Effects of General Economic
Conditions
Chapter 10 - Interpretation of
Financial Statements
Interpretation of Financial
Statements
Problems with Financial Statement
Analysis
Accounts Payable Turnover Ratio
Accounts Receivable Turnover
Ratio
Sales to Working Capital Ratio
The Going Concern Qualification
Chapter 11 - Credit Risk
Reduction
Purchase Money Security Interest
Chapter 12 - Customer Billings
Analysis
of Billing Processing
Efficient and Effective Billing
Invoice
Creation at Delivery Point
Invoice
Creation at Shipping Dock
Shipping
Log Exception Tracking
Special Check Endorsement
Language
Chapter 14 - Collection Tactics
Overview of Collection Tactics
Check Payment by Fax or E-mail
Issue Small Claims Court
Complaint
Chapter 15 - Payment Deductions
Mitigating the Deductions Backlog
Repairs Department Involvement
Skip Tracing Information Sources
Location by Social Security
Number
Chapter 17 - The Collection
Agency
When to Use a Collection Agency
When to Refer an Account to a
Collection Agency
Management of a Collection Agency
The In-House Collection Agency
Chapter 18 - Litigation and
Bankruptcy Tactics
Litigation Advance Preparation
Money Judgment Collection Tactics
The Involuntary Bankruptcy Petition
Chapter 19 - The Allowance for
Doubtful Accounts
Estimation of the Allowance for
Doubtful Accounts
Accounting for the Allowance for
Doubtful Accounts
Chapter 20 - Credit and
Collection Technology
Enterprise Resource Planning
Systems
Miscellaneous Technology Concepts
Chapter 21 - Product and Service
Improvements
Chapter 22 - Credit and
Collection Measurements
Overview of Credit and Collection
Measurements
Collection Effectiveness Index
Measurements Based on Time
Buckets
Days Delinquent Sales Outstanding
Average Days to Pay per Collector
Average Time to Establish Credit
General Management Measurements
Chapter 23 - Credit and
Collection Laws
Fair and Accurate Credit
Transactions Act (FACT)
Fair Debt Collection Practices
Act
Service Members Civil Relief Act
(SMCRA)
Telephone Consumer Protection Act
(TCPA)